Heating in Your Accommodation

Keeping your room warm while staying energy efficient

Your comfort is important to us, and heating is included with your accommodation to help keep your room comfortable.

🕒 Heating Schedule

Our heating system operates at set times each day:

Monday – Friday

• 07:00 – 11:00
• 15:00 – 23:00

Saturday – Sunday

• 08:00 – 12:00
• 15:00 – 23:00

🌡️ How It Works

Your room is fitted with a radiator that automatically regulates the temperature to keep things comfortable:

• The system maintains a temperature between 16°C and 21°C
• Heating will switch on when the room temperature drops below 16°C (during scheduled hours)
• Once the room reaches 21°C, the radiator will switch off automatically

This system ensures your room stays comfortable while also using energy efficiently.

🛠️ Reporting a Heating Issue

If your room feels cold during the scheduled heating hours and you think there may be an issue:

• Scan the maintenance QR code in your kitchen
• Submit a maintenance request online

The maintenance team will review and respond within 5 working days. You do not need to be present, as authorised staff can access your room if required.

📞 Need Urgent Help?

If you believe there is an urgent issue (such as no heating when the weather is near freezing), you can contact:

• During office hours (Mon–Fri, 09:00–15:00): 📧 reslife@hw.ac.uk
• Out of hours: 📞 Safeguarding Team: 0131 451 3500 📱 Or use the SafeZone app

❓ Frequently Asked Questions

• Why is my radiator not warm all the time? The heating only operates during scheduled hours and switches on automatically when the room temperature drops below 16°C.
• Can I control the temperature myself? The system is centrally managed and designed to keep your room within a comfortable temperature range.
• My room feels cold—what should I do? First, check that it is within heating hours. If it is, and your room still feels cold, please report it using the maintenance QR code.
• Does the heating stay on overnight? Heating is available until 23:00 each night. After this, it turns off as part of the scheduled system.